Responsible Gaming at c bajee

1. Our Commitment to Responsible Gaming

c bajee believes that gambling, when approached responsibly, is a legitimate and enjoyable form of entertainment for adults. Cricket betting during the BPL season, spinning slots, or joining a live casino table should be fun — and for the overwhelming majority of players in Bangladesh, it is. However, c bajee also acknowledges that for some individuals, gambling can become problematic, and we take that reality seriously.

Our responsible gaming framework is built on three pillars: prevention, meaning we give you the tools to set boundaries before a problem develops; early intervention, meaning we monitor for warning signs and prompt players when patterns become concerning; and support, meaning that if gambling does become a problem, we will help connect you with the resources and assistance you need.

Responsible gaming at c bajee is not just a policy — it is a practice embedded in our platform design, our support processes, and our company culture. We ask every player to approach gambling as entertainment with a defined budget, never as a source of income or a way to recover financial losses. The house edge is real; every session should be entered with that understanding firmly in mind.

If you ever have a question about responsible gaming or need to activate any of the protective tools described on this page, contact our team at [email protected] at any time, day or night. All responsible gaming requests are treated with priority, confidentiality, and compassion.

2. Age Restriction & Verification

Bangladesh law, alongside responsible gaming best practice, requires that all online gambling platforms enforce a minimum age of 18. c bajee implements a multi-layered age verification process to uphold this requirement:

• Registration declaration — all players must confirm they are 18 or older when creating their c bajee account.
• KYC document review — before any withdrawal is processed, players must submit a valid government-issued identity document (such as a National ID card or passport) confirming date of birth.
• Transaction monitoring — if our systems detect activity that may be inconsistent with adult behaviour, the account may be suspended pending additional verification.

If c bajee discovers that a player under the age of 18 has opened an account, that account will be immediately closed, any deposits will be returned minus any winnings generated, and the matter may be reported to the appropriate authorities. We take this obligation without exception.

Parents and guardians are strongly encouraged to use parental control software on shared household devices to prevent minors from accessing gambling websites. Tools such as Net Nanny, Qustodio, or built-in device screen-time controls can be effective in this regard.

3. Problem Gambling Self-Assessment

Not everyone who gambles develops a problem, but it is important to check in with yourself periodically. The following questions are adapted from internationally recognised problem gambling screening tools. Be honest with yourself — this assessment is for your benefit only.

4. Responsible Gaming Tools

c bajee provides a comprehensive set of tools designed to help you manage your gambling activity. All of these tools are available free of charge and can be activated by contacting our support team at [email protected]. We aim to activate all responsible gaming requests within 24 hours of receipt.

5. Self-Exclusion & Account Closure

Self-exclusion is the most powerful responsible gaming tool available at c bajee. When you self-exclude, your account is fully suspended for the period you choose — you cannot log in, deposit, or gamble under any circumstances during the exclusion period. Self-exclusion is the right choice if you feel you are losing control of your gambling.

5.1 Available Self-Exclusion Periods

• 3 months — for players who need a substantial break to reassess their relationship with gambling.
• 6 months — recommended for players showing clear signs of problem gambling behaviour.
• 1 year — for players who have experienced significant harm from gambling.
• 5 years — for players who want a long-term exclusion from the platform.
• Permanent / Lifetime — for players who wish to close their c bajee account indefinitely with no option of reinstatement.

5.2 How Self-Exclusion Works at c bajee

c bajee strongly recommends that players who self-exclude also explore self-exclusion options on other gambling platforms they may use, and consider installing gambling-blocking software such as Gamban or BetBlocker on all their devices.

6. Protecting Minors

Protecting children and young people from exposure to gambling is a shared responsibility between c bajee and the adults in their lives. c bajee takes the following steps to prevent underage gambling:

• Age confirmation is required at registration for all new c bajee accounts.
• Government-issued ID verification is mandatory before any withdrawal can be processed.
• Accounts suspected of being operated by or on behalf of a minor are suspended pending investigation.
• Our support team is trained to identify communication patterns that may indicate a young person is using an account.

6.1 Advice for Parents and Guardians in Bangladesh

If you share a computer, smartphone, or tablet with children or young people in your household, we recommend the following precautions:

• Never save your c bajee login credentials in your browser's auto-fill or password manager on a shared device.
• Always log out of your c bajee account when you have finished your session on a shared device.
• Use screen-time controls available on Android and iOS devices to restrict access to gambling websites for child profiles.
• Consider installing dedicated parental control software such as Net Nanny or Qustodio, which can filter gambling-related content.
• Keep open conversations with young people in your household about responsible gambling, including the risks and the 18+ legal requirement.

If you believe a minor has accessed c bajee using your account or a separately registered account, contact us immediately at [email protected]. We will investigate promptly and take appropriate action.

7. Getting Help & Support Resources

If gambling has become a problem for you or someone you care about in Bangladesh, it is important to know that help is available. You do not have to face this alone. Below are some avenues for support:

7.1 Speak to c bajee First

Our support team at [email protected] is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays. We can activate self-exclusion, deposit limits, and time-outs immediately, and we can provide guidance on finding professional help. All responsible gaming conversations are treated with complete confidentiality.

7.2 Talk to Someone You Trust

Opening up to a family member, close friend, or religious leader about a gambling problem can be a significant and positive first step. Many people find that simply acknowledging the problem to another person reduces its hold. In Bangladeshi communities, community and family support networks are a powerful resource — do not hesitate to lean on them.

7.3 Seek Professional Counselling

Mental health professionals, including psychologists and counsellors, can provide structured support for problem gambling. Cognitive Behavioural Therapy (CBT) is one of the most effective evidence-based treatments for gambling disorder. If you are in Dhaka, Chittagong, Sylhet, Khulna, or another major city in Bangladesh, consider reaching out to a qualified mental health practitioner through the National Institute of Mental Health (NIMH) or private practice.

7.4 Financial Counselling

If gambling has created financial difficulties — whether that means unpaid bills, debt, or depleted savings — a financial counsellor can help you create a recovery plan. Managing your finances in BDT and planning a path back to stability is a practical and achievable goal with the right guidance. Contact your local bank — including Dutch-Bangla Bank, City Bank, BRAC Bank, or Islami Bank — to ask about financial counselling services they may offer customers in hardship.

7.5 Gambling-Blocking Software

Consider installing software that blocks access to gambling websites across all your devices. Tools like Gamban and BetBlocker are effective options that work at the device level, making it significantly harder to access gambling sites impulsively. These tools work independently of c bajee's own platform controls and provide an additional layer of protection.

8. Contact c bajee Support

For all responsible gaming enquiries — whether you want to set a limit, activate a time-out, request self-exclusion, or simply talk to someone about your gambling — our dedicated support team is here for you at any time.